Payment and Cancellations
We accept Visa, MasterCard, American Express, Discover, checks, and cash. If you choose to pay by check or cash, we do still require a credit card to fully confirm your reservation.
Payment will be processed (2) days before your reservation. Additional standby time will be charged when incurred.
For our Suburbans, reservations cancelled or changed at least 48 hours before time of pick-up will be refunded 100%, less processing fees. Cancellations or changes due to flight cancellations may be rescheduled without penalty.
Reservations cancelled or changed with less than 48 hours’ notice will be refunded 50%, less processing fees. Cancellations or changes due to flight cancellations may be rescheduled without penalty.
Reservations cancelled or changed with less than 24 hours’ notice will not be refunded.
For our Sprinters and luxury mini coach, there is a 35% cancellation fee if cancelled with less than 2 weeks’ notice.
Airport Pick-Up Procedures
All airport pick-ups will occur curbside unless a meet and greet pick-up is pre-arranged.
Drivers will connect with passengers via the passengers’ provided cellular phone number.
Vehicles cannot be loaded beyond seating capacity.
We understand that air travel can be challenging at times. Please note that we will not charge a cancellation fee due to missed flights, delays, etc. unless your driver has already been assigned and dispatched. So please do communicate with us should you have delays, missed connections, etc. If your flight is delayed or diverted, or your bags are lost, and we have not heard from you, your driver will continue to wait for you at the airport. But please be aware that after a 30-minute grace period, you will be charged wait time. Once the 30-minute grace period has ended, we will continue to reach out to you, and cancel the ride after another 30 minutes. You will then be responsible for the base fare and wait time fees.
The client assumes full financial liability for any damage to the vehicle caused during the duration of the rental by any members of their party.
Smoking is not allowed in any of our vehicles.
Sanitation fee is a minimum of $250.00.