Terms & Conditions/Reservation Agreement:

    Cancellation & Refund Policy

    • SUV and Sprinter Reservations:

      • Canceled 48 hours or more prior to scheduled pickup: Full refund, less a 3.5% credit card processing fee.

      • Canceled 24–48 hours prior to scheduled pickup: 50% refund, less a 3.5% credit card processing fee.

      • Canceled less than 24 hours prior to scheduled pickup: No refund.

      • A full charge applies for a no-show.

      • Changes or cancellations due to flight cancellationsmay be rescheduled without penalty.

    • Bus Reservations:

      • All buses are subject to a firm 90-day cancellation policy.


    Billing & Minimums

    • All hourly and as-directed reservations are billed from the time the vehicle departs our base at Truckee Airport until the time it returns to base.

    • Bus minimum: 3 hours (base to base).

    • SUV and Sprinter minimum: 2 hours (base to base).

    • Any stops and wait time are billed in 15-minute increments.


    Passenger Count & Vehicle Assignment

    • Rates are based on the passenger count provided at the time of booking.

    • Additional charges may apply if the actual passenger count exceeds the number originally reserved.

    • Vehicle assignment may be adjusted based on passenger count, safety, and operational requirements.


    Additional Charges & Liability

    • All out-of-pocket expenses, including parking and requested purchases, will be billed to the client.

    • The client assumes full financial responsibility for any damage to the vehicle caused by any member of their party during the rental.

    • The minimum sanitation charge, if required, is $250.00.

    • Tahoe Elite is not responsible for any items left in the vehicle.


    Pets

    • Animals may only be transported in a kennel or soft-sided pet carrier and must remain in the rear cargo area.

    • Animals are not permitted on any seats.

    • A pet fee of $35–$50 applies, depending on size and shedding.

    • Any damage or excessive cleaning related to pets will result in additional cleaning and/or damage charges.


    Conduct & Onboard Policies

    • Smoking, vaping, and drugs are not permitted in any vehicle.

    • Alcohol and/or food onboard is at management’s discretion at the time of booking.

      • Alcohol/food surcharge:

        • $250 for buses

        • $150 for Sprinters and SUVs


    Delays & Weather

    • Tahoe Elite is not responsible for delays due to weather, traffic, road closures or construction, mechanical issues, inaccurate pickup/drop-off details, natural events, or other circumstances beyond the company’s control.

    • In the event of inclement weather or adverse road conditions, we reserve the right to transition from flat-rate to hourly billing to account for extended travel times.